If you’re a TLC driver in New York City, your driver license—also called your TLC credential—is your lifeline. Without it, you cannot legally drive for Uber, Lyft, or any other for-hire vehicle service. But what happens if your license is lost, stolen, damaged, or you need an update for a new photo or name change?
That’s when you’ll need to submit a TLC Driver License Replacement request, also known as Credential Replacement. Here’s a step-by-step guide to help you through the process.
What Is a TLC Driver License Replacement?
A TLC Driver License Replacement request is the process you follow when you need a new copy of your TLC driver license. Drivers usually request a replacement if their license was:
- Lost, stolen, or damaged
- Needs a photo update
- Needs a name update after a legal name change
- Never received in the mail after being issued by TLC
When Should You Submit a Replacement Request?
You should apply for a replacement if:
- Your TLC license was lost, stolen, or damaged
- You changed your legal name (note: update your DMV license first, then bring it to your TLC appointment)
- You need to update your TLC license photo
- TLC mailed your license but you didn’t receive it within 10 business days
To confirm the mailing date of your license, log into TLC Up . You can also go directly to the login page here: TLC Up Login .
How to Replace Your TLC Driver License
Replacing your TLC credential requires an in-person appointment at the TLC’s Long Island City facility. Here’s what you need to do:
Step 1: Clear Any Outstanding Fines
Before making your appointment, make sure you have paid and cleared all fines, suspensions, judgments, or tickets with TLC, DMV, Department of Finance (DOF), or any other City/State agency.
Step 2: Complete the Credential Replacement Request Form
Download and fill out the official Credential Replacement request form before your appointment.
Step 3: Collect Required Documents
Bring the following items to your appointment:
- Completed Credential Replacement request form
- Your valid DMV license showing a Chauffeur’s class
- If you have a non-NY State DMV license, bring an official DMV driving record (abstract) dated within the last 90 days
- If you only have a NYS interim DMV license, bring an additional government-issued photo ID (such as a Passport or Green Card)
- $25 replacement fee (paid by debit/credit card or money order – cash is not accepted)
Step 4: Schedule an Appointment
Use TLC’s online system to book your in-person visit at the Long Island City facility: Schedule TLC Appointment . Walk-ins are not allowed.
Step 5: Attend Your Appointment
On the day of your appointment, bring your completed form, all required documents, and your payment. If you’re missing anything, you will not receive a replacement license and will have to reschedule.
Important Notes for Non-NY DMV License Holders
If your DMV license is from outside New York State, you must bring an official copy of your DMV record (abstract) dated within the last 90 days. Without this, you won’t be able to complete your license replacement.
Common Mistakes Drivers Make
- Forgetting to bring the DMV abstract if their license is from outside NY.
- Bringing cash instead of debit/credit card for the $25 fee.
- Not updating their DMV license after a legal name change before coming to TLC.
- Trying to submit the request without an appointment—TLC does not accept walk-ins.
- Not clearing outstanding fines—this will block license replacement.
- Avoiding these mistakes saves time and prevents rescheduling.
FAQs About TLC License Replacement
Q1: How much does it cost?
A: $25, payable by debit/credit card or money order. Cash is not accepted.
Q2: Can I walk in without an appointment?
A: No, TLC only processes replacements by appointment. Schedule here: https://wb-nytlc.qmatic.cloud/qmaticwebbooking/#/
Q3: How long does it take to get the replacement?
A: Once all documents and payment are submitted at your appointment, the replacement is issued the same day.
Q4: I changed my name—what should I do?
A: Update your DMV license first, then bring it to your TLC appointment along with the replacement form and required documents.
Final Thoughts
Your TLC driver license is essential for your livelihood. If it’s lost, stolen, or needs an update, don’t delay—book your appointment and replace it as soon as possible.
By following these steps and bringing the correct documents, you’ll make the process smooth and avoid having to reschedule.
For more details and official instructions, visit the TLC website.
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